USATAC Return Policy
If you are not happy , we are not happy If you are not satisfied with your order we will do our best to correct the situation to your satisfaction. There are costs incurred when returning products to us , so please ask any questions you might have before you place your order . We are more than happy to answer all questions you might have . You can direct all inquiries through the form below. All products are new and covered under the Manufacturer's warranty. Product defects must be handled by contacting the manufacturer directly.
- No returns will be accepted without prior approval from USATAC. Please contact us via the form on this page or phone 888-850-1911 in order to receive an RMA number (return merchandise authorization). No returns will be accepted without an RMA number.
- All returns must be made within 30 days of product delivery.
- A 10% restocking fee will be charged for all returned items.
- All returns must be new and in the original packaging. All accessories, documentation, and registration cards must be included with the return.
- Shipping charges for product returns are non-refundable.
All returned/exchanged items must be in new (unmounted/uninstalled) and resalable condition, complete with packaging. Returns must be made within 30 days of purchase along with an original receipt. All items being returned for refund or exchange will incur a 10% restocking fee, unless exchanged for an item(s) of equal or greater value. Please use the original shipping box in which your order was shipped to make your return. A valid RMA number must be written clearly on the outside of the packaging or on the original receipt that accompanied your order. Please do not ship back your return item in just the manufacturer’s box. The customer is responsible for shipping charges and insurance on all return shipments. If your shipping carrier has lost or damaged your package, please contact them directly.
To request a return authorization , simply log into your account and view your completed orders . There you will have the option to initiate a return. That's all you need to do . Once we have approved your return , simply send it back and we will handle the rest !