USATAC Custom Kydex Products Made in Our Shop in the U.S.A.

Shipping & Returns

1. Returns & Exchanges Policy

Exchanges & Returns

Standard Returns (Return & Repurchase)

We do not offer direct exchanges. If you ordered the wrong item or no longer need it, you may return any eligible, unused item within 10 days of delivery for a refund, and place a new order online for the correct item at your convenience.

  • Return Window: Requests and postmarks must be within 10 days of package delivery.

  • Item Condition: Items must be returned in their original packaging with all included components. Items must be in brand-new, re-sellable condition without marks, marring, or modifications (e.g., scope mounts with ring or Loctite marks will not be accepted).

  • Incomplete Returns: Missing components will result in an adjusted refund deduction.

  • Shipping Fees: Original and return shipping costs are non-refundable. Customers are responsible for all return postage.

  • Processing Time: Approved refunds are processed back to the original payment method within 5 business days after receiving and inspecting the package at our warehouse.

How to Return an Item

  1. Pack the item securely in its original packaging with all included parts.

  2. Include a copy of your original invoice or packing slip inside the package.

  3. Ship the package to our warehouse address listed on your invoice.

Need help confirming fitment before returning? Contact our support team at 888-850-1911 or customercare@usatac.com.

Incorrect, Missing, or Damaged Shipments

If we made an error on your order or shipped the incorrect part, we will resolve it immediately at zero cost to you. Please contact us at 888-850-1911 with your Order ID ready. We will email you a prepaid return shipping label, and your replacement part will ship as soon as the carrier scans the returned item into transit.

2. Shipping Policy & Information

Domestic US Shipping Only

We ship to physical addresses, PO Boxes, and major delivery locations within the United States via USPS. We do not offer international shipping at this time.

Flat Rate Shipping & Delivery Times

  • Standard Shipping: Flat rate $9.99 on all domestic orders.

  • Handling Time: 0 to 2 business days (Standard in-stock items).

  • Transit Time: 1 to 3 business days via USPS.

  • Total Estimated Delivery: 1 to 5 business days from order placement.

Note: Custom work and specialized orders require approximately 3 weeks for fulfillment prior to shipping, regardless of the shipping speed.

Order Status & Tracking

Automated tracking details are emailed immediately once your shipping label is generated. Please allow up to 3 business days from placing your order before contacting customer service for tracking updates.

Order Changes & Cancellations

Our warehouse team works quickly to pack and ship incoming orders. Once an order is placed, it immediately enters our queue.

  • Add-ons: We are unable to add items to existing orders. Please place a separate online order for additional items.

  • Cancellations & Address Updates: Changes or cancellations are accommodated when possible, but cannot be guaranteed once processing has begun. Orders will generally ship as submitted.